I. CEO Message
II. HR Message
III. Industry Update
IV. West Region Update
V. The Future of Service
VI. Construction Corner
VII. Customer Spotlights
Customer Spotlight – by Mike Farrell
AM Petroleum is located in Austin, TX and is part of the Petroleum & Petroleum Products Wholesalers Industry. AM Petroleum has 39 total employees across all of its locations and generates $13.28 million in sales. Most of their sites operate as JDs Supermarkets and offer a variety of products such as meat, seafood, baked goods, coffee, and many more items.
D&H United was approached by the JDs Supermarket team to be part of their EMV Upgrade Solutions at 12 locations. We knew that our competitor, PSI, was already their primary service provider so it was important that we made a great first impression. We were quickly able to complete all 12 site surveys in a timely manner making recommendations on EMV Kits, POS Upgrades, Dispensers, Hybrid Card Readers, and software upgrades. We even made recommendations as to how they could brining their sites up to meet current Electrical Fire Codes. They appreciated our responsiveness, our honest recommendations, and our pricing which allowed us to win the business. Hassan Ladnany, AM Petroleum’s owner, said, “Almost every single store D&H went to, we had underlying issues. Your technicians came to do the upgrade, and resolved many issues not related to the original Scope of Work even if that meant to come back another day. They helped us prevent a lot of lost sales due to down equipment.”
Since that time we have successfully upgraded all 12 location and have become their primary service company. We know that to continue as their primary service provider it is imperative to be responsive and build our presence in Austin. Establishing ourselves in Austin is very important for the D&H United fueling team. We will continue to win the area store by store and prove ourselves to all customers no matter how big or small.
Customer Spotlight – by Jerry Ponce
Gonzalez & Jaquez LLC is a local, family run company. They began operations in June 2016 with its first convenience store and gas station located on the west side of El Paso. As newcomers to the C-Store industry they relied on the expertise of companies such as D&H United. During that time we provided Stage I, line/leak testing, and site survey assessment of their ATG systems. Furthermore, D&H United took care of the store’s rebranding project in 2017 and has always served as a great resource. Gonzalez & Jaquez are now operating three convenience stores in El Paso and are looking to expand.
Luis Gonzalez, owner of Gonzalez & Jaquez LLC commented, “The great service and support we found in D&H United has been key to the growth we have been so blessed to experience in the past few years.” Our partnership with Gonzalez & Jaquez LLC shows that we at D&H United provide the same great customer service to all, from large corporations to small businesses. We look forward to working with Gonzalez & Jaquez LLC for many years to come.