Service Trends & Outlook

Service work orders are on the rise and we look for them to continue the climb! D&H United completed over 32,000 work orders in the last 12 months (our fiscal year of July 2020 through June 2021). Our volume is up 20% over the previous year. We overcame the negative impact of COVID, we maintained and grew as a company and we now look forward to the added business Petroleum Marketers (PME) brings to the table. The addition of PME, with branch locations in Oklahoma City and Tulsa, gives us better coverage, more opportunities and helps us with our larger, mutual customers. A great way to start our new fiscal year!

We must continue to focus on our customers, fulfilling their needs, completing their portals, communicating and most importantly, repairing their equipment and solving their problems. As the technicians are at the forefront of customer interaction, we must continue to train and to fully recognize their efforts in customer satisfaction and customer retention.  Our technicians are the face of the company, they interact with customers every day and it is critical for them to present D&H United as a professional and integral part of their business, our goal should be to leave the customer with a positive impression of D&H United.

EMV conversions are still a driving force in our service departments. As our customers begin to experience chargebacks and fines, the demand for EMV conversions will continue to remain at the forefront of customer needs. We should also focus on growing our business with our existing customers. Many times, we miss simple opportunities by not asking the customer, or by not offering solutions to problems we identify. This strategy can also be used to pursue routine, repetitive work, like calibrations and filter changes.

The upcoming year is full of promise and working as a team, the opportunities are endless!