My First 90 Days at D&H United: Dustin Mitchell

My first 90 days at D&H United have been nothing short of a whirlwind. Before joining, my perspective of D&H was solely from a customer’s point of view, providing me with only a glimpse of what to expect. What has truly struck me is the incredible pace at which we operate.

As a customer, it was effortless to call the Service Manager with an urgent issue, confident it would be promptly resolved. It never occurred to me, nor did I particularly care, that the Service Manager was likely juggling similar urgent calls from other customers simultaneously. Now, being on this side of the fence, I witness Service and LDC Managers in action—coordinating with dispatch, mobilizing technicians at a moment’s notice—all with the singular goal of ensuring every customer’s needs are met promptly and effectively.

On the installation front, while projects require meticulous planning and coordination, urgency is no less palpable. Throughout each project, Project Managers collaborate closely with Installation Managers, making real-time adjustments and resource allocations to stay on track.

Initially, witnessing these dynamics can seem chaotic. However, it quickly becomes apparent that there’s a method to the madness. These professionals have encountered and resolved these challenges countless times; what might seem like a rough day to me is just another Tuesday for them.

That is why core value #2 resonates so deeply with me: We invest in people, processes, and tools to enable our best work.

Seeing the dedication and effort our team puts into delivering exceptional service to our customers inspires me as a leader to ensure they have every support and advantage necessary to succeed. The people are what make D&H so great, and that support is felt from the top down.

When asked to reflect on my 90 days, my initial thought was, “Has it been 90 days already?” I can’t wait for the next 90 days.