Employee Spotlight: Living our Company Values

Nichole Murphy – We invest in people, processes and tools to enable our best work.

In our Denver and Grand Junction offices, we are surrounded by exceptional talent, making it incredibly challenging to spotlight just one individual for our company newsletter. However, Nichole Murphy truly stands out as a beacon of dedication and positivity.

Nichole wears many hats in her role, handling everything from invoicing and training new invoicing employees to serving as a backup receptionist. She is also responsible for weekly updates for CBRE and brings a ray of sunshine to everyone she interacts with. Her daily contributions extend to countless small yet significant tasks that keep our operations running smoothly.

Nichole embodies all of the D&H values, consistently prioritizing the needs of others. She demonstrates exceptional patience and dedication by pausing her work to train new employees on invoicing processes and procedures. Nichole ensures they understand the processes, kindly corrects them when needed, and encourages them to learn from their mistakes until they are ready to operate independently.

Her respectful and positive attitude, coupled with her willingness to jump in wherever needed, sets a high standard for teamwork and collaboration. Nichole makes thoughtful decisions and consistently goes above and beyond in her work, exemplifying a strong work ethic.

Nichole is a tremendous asset to our team, and we deeply appreciate the positive vibe and energy she brings to the office every day. Her dedication to her work and her colleagues makes her a cherished member of our D&H family. We are grateful for her five years of service and look forward to many more years of collaboration and success with Nichole on our team.

Bronson Stephens and Bryon Irwin – We act thoughtfully, quickly and proactively.

Bronson initially signed up for a two-week rotation but extended his stay by another week. He demonstrated D&H’s value of acting thoughtfully, quickly, and proactively. Bronson consistently responded to after-hours and weekend calls, maintaining a positive attitude and providing outstanding customer service.

Bryon, familiar with Omaha, started with a one-week rotation that extended to three weeks thanks to schedule adjustments by the Tulsa branch. Bryon embodies the D&H value of integrity, aligning actions with words. He tackled a challenging situation at a new customer’s site, ensuring safety and making necessary repairs despite the initial unsafe conditions left by a previous vendor.

Customers have consistently praised both Bronson and Bryon for their exceptional service and their adherence to D&H’s core values. Their efforts have not gone unnoticed and are greatly appreciated, serving as a testament that these values are more than just words.

Jason Ackerman – We act thoughtfully, quickly and proactively.

Jason Ackerman, a Service Tech based in the DFW office, has quickly established himself as a model employee and leader in his 18 months at D&H. Jason’s commitment to safety and his dedication to developing effective habits and routines have set him apart. He is known for his extensive knowledge, excellent communication skills, and passion for helping others grow. In June, Jason’s efforts brought in over $73K in service revenue, the highest by a single tech in a single month at this branch in at least the past year. His remarkable performance highlights his significant contribution to the team and company.